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FAQs

1. Providing you with a personalized experience:

Your experience on Facebook is different from everyone elses: from the posts, stories, events, ads, and other types of content you see in your News Feed or our video platform, to the Pages you follow and other features you might use, like Trends, Marketplace, and search. We use the data we have, such as about your communications, choices and settings you make, what you share, and actions you take on and off our Products, to personalize your experience.


2. Providing the ability to communicate with the people and organizations you are interested in

We help you find and connect with people, groups, businesses, organizations and more that interest you through the Facebook products you use. We use the data we obtain to make suggestions to you and others, for example, groups to join, events to attend, pages to follow or message with, offers to watch, and people you might want to become friends with. Strong connections are an important foundation for building better communities, and we know that our services become even more useful when people connect with each other and with the groups and organizations they care about.


3. Encouraging you to express yourself and communicate what matters to you:

We offer many ways for you to express yourself on Facebook and communicate with friends, family, and other people about things you care about, for example, sharing status updates, photos, videos, and stories across the Facebook Products you use, sending messages to a friend or multiple people, or Create events or groups, or add content to your profile. We have also developed, and continue to discover, new ways for people to use technology, such as augmented reality and 360-degree video to create more engaging, engaging content on Facebook.


4. Helping you discover content, products and services you may be interested in:

We show you ads, offers, and other types of sponsored content to help you learn about content, products, and services offered by the many businesses and organizations that use Facebook and other Facebook products. Section 2 below explains this in more detail.


5. Confront harmful behavior and protect and support our community:

People will only be able to build a community on Facebook when they feel safe. That is why we employ dedicated teams from around the world and develop advanced technology systems to detect misuse of our products, harmful behavior towards others, and situations in which we can help support and protect our community. If we become aware of such content or behavior, we will take appropriate action, for example, offering to provide assistance, removing content, removing or blocking access to certain features, disabling the account, or communicating with law enforcement.


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Talk to Us

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Monday – Saturday

(9.00am – 6.00pm)